The Steinhardt Technology Service (STS) team provides technical support and solutions for faculty, staff, and students, ensuring reliable access to systems, networks, and digital tools. The team manages school-specific technology infrastructure and coordinates with central IT to support academic, research, and administrative operations.
Services Include:
- System Infrastructure and Security Support: We support, troubleshoot, and maintain Steinhardt information systems for faculty, staff, and researchers. These systems provide an infrastructure and include, but are not limited to, NYU Active Directory, data storage, server hosting, and workflows.
- Helpdesk Support: The Helpdesk is the first point of contact for Steinhardt technical support, receiving and triaging IT requests from faculty and staff, assisting with communication tools and related services, and routing complex issues to specialized Steinhardt Technology or NYU IT teams for resolution.
- Technical Procurement: The Technical Procurement team provides guidance and support for acquiring hardware, software, and related technology resources, ensuring purchases align with Steinhardt policies and department needs.
- Audio Visual Media Operations: We create, support, and maintain installed technology equipment in NYU Steinhardt Learning Spaces, and provide both scheduled and on-demand training and demonstrations.
- Desktop Support: We support all NYU Steinhardt-purchased devices. This includes desktops, laptops, and mobile devices. We offer in-house troubleshooting for most devices and facilitate service calls with external vendors when needed.
How to Request STS Support
For any IT-related need, including computer support, classroom technology, and data management, please call (212) 992-HELP or email steinhardt.technology@nyu.edu.
When submitting a request, include:
- A clear description of the issue or service needed
- Any identifying information, such as your location, computer name, or asset tag, or the data management system you are using.
- And your availability over a 3-5 business day period.
Steinhardt Technology Services' regular operating hours (Monday through Friday, 9:00 a.m. to 5:00 p.m.). Learning Space support will be available Monday through Thursday until 8 PM during the Fall and Spring Semesters. For any other service needs after regular operating hours, please send us an email, and we will respond as quickly as possible the next business day.
Additional Technology Support and Resources
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Steinhardt community members can contact NYU IT directly for support with:
- Adobe Creative Cloud access
- Duo
- Google Workspace (Including Google Team Drives)
- NYU Box
- Zoom account issues
- NYU NetID management
- Email Aliases
- General-purpose classrooms
- Student technical support
For assistance, submit a ticket through the NYU IT Service Desk, review their knowledge base articles for self-help, or call (212) 998-3333.
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- NYU Service Status (NYU Network, Shared Platforms, & Systems)
- NYU Start Page (NetID Self Management)
- Campus Media Support and Directory (NYU General Purpose Classrooms)