Scholarly interests include: gender and communication; conflict management; organizational communication; cross-cultural communication and listening. Coauthor or coeditor of ten published books including The Power to Communicate: Gender Differences as Barriers, Conflict Management: A Communication Approach, Listening in Everyday Life, Women and Men Communicating: Challenges and Changes, and numerous book chapters and journal articles. Named Distinguished Research Fellow and Distinguished Teaching Fellow by the Eastern Communication Association. Received New York University's Steinhardt School of Education Teaching Excellence Award. Awarded NYU's Distinguished Teaching Medal, 2004.