Steinhardt Technology Services (formerly Steinhardt IT) is a technology group that offers high-quality technology support to the students, staff, faculty and researchers of the Steinhardt School of Culture, Education, and Human Development. We aim to quickly resolve immediate problems while also delivering expert comprehensive long term solutions to the Steinhardt Community. We strive to empower members of Steinhardt to efficiently and effectively incorporate technology in their academic and professional work in order to significantly increase their positive impact at NYU, in the community and in the world.

Ilana Intonato
Ilana Intonato Headshot

Chief Information Officer

Email: ilana.intonato@nyu.edu

Phone: 212-992-6729

Pless Annex, Room 332E

Ilana Intonato is responsible for running all facets of the technology portfolio at NYU Steinhardt. She provides leadership for the continued development of innovative, appropriate, and secure information technology environment throughout the School. With a background in Education, Ilana approaches technology strategy with a user-center design approach, always putting the faculty and student experience first. Ilana has a Masters Degree in Educational Technology and a Bachelor’s Degree in Childhood Education. When she is not having fun with technology she spends most of her time playing with her dog, Feta and enjoying the city's food scene. She especially loves to cook and can be found at the farmers market several times a week.

Kelsey Buttendorf

Director, Academic Technology

Email: kelsey.buttendorf@nyu.edu

Phone: 212-992-6702

Pless Annex, Room 332

Kelsey Buttendorf received her Master‘s Degree in Digital Media Design for Learning from NYU Steinhardt, and has received her Bachelor’s Degree in Psychology with a Minor in Anthropology from Quinnipiac University. Her experience as a teacher prompted her to recognize the lack of a technology enhanced education in early education classrooms, which peaked her initial interest in educational technology. She is specifically interested in the generational adoption of a digital literacy and a digital citizenship curriculum from PK through Higher Ed; where the unified goals are to create a college-ready student and a career-ready graduate. Kelsey’s interests include (but are not limited to) Breakfast, Lunch, and Dinner.

Joy Chen
Joy Chen

Academic Technologist

Email: joychen@nyu.edu

Phone: 212-992-9459

Pless Annex, Room 332

Joy is an Academic Technologist within the Steinhardt Academic Technology team. Joy received her master's degree in digital media design for learning at NYU Steinhardt, and received her bachelor's degree in communication from the University at Buffalo. Joy has worked in the field of international education and higher education for the past five years. She loves tackling challenges with her creative problem solving skills, and hearing from learners about their experiences with technology. Her goal as a designer is to develop high quality and accessible digital tools and learning experiences for social impact. In her downtime, Joy enjoys traveling, watching documentaries, and daydreaming about pugs.

Claire Menegus

Usability Lab Manager

Email: cm3884@nyu.edu

Phone: 212-992-6865

Pless Annex, Room 332

Claire Menegus is a usability researcher with a passion for UX Design, neuroscience, and education. She received her M.A. in Digital Media Design for Learning at Steinhardt while working as a UX Designer and Project Manager for Steinhardt Technology Services, and later as a Student Academic Technologist. Following her graduation, Claire worked as an Experience Designer at children's video game company Toca Boca. Prior to joining the NYU community, she ran Communications for a DC private school, where she first fell in love with Educational Technology designing tech tools for students with diverse learning needs. In her free time, Claire loves to eat burritos, hike, and practice her computer programming skills.

Kenny Mai

Information Systems Support and Administrator

Email: kmt328@nyu.edu

Phone: N/A

Pless Annex, Room 341

Kenny Mai graduated from New York University Tandon School of Engineering in 2015. During his time at NYU, he worked for Steinhardt IT as a student worker. After graduating, he worked at the Durst Organization for a year before returning to Steinhardt as a systems administrator. He hopes to take the skills and philosophy of working in a corporate environment and apply them to Steinhardt systems. Kenny is an avid practitioner of western martial arts, and enjoys playing video games with his friends and reading sci-fi/fantasy novels.

Raymond Pfaff

Senior Audio Visual Technologist

Email: raymond.pfaff@nyu.edu

Phone: 212-998-5796

Pless Annex, Room 341

Raymond Pfaff is an Instructional Technologist on our academic technology team. Ray's focus is in Classroom Technology and Audio Visual Equipment. He previously worked as a Supervisor of Academic Technology at the New School. He is also a freelance graphic designer and is the Head of Digital Creation for a start-up publishing company called Ascalon Press. Ray graduated from the Macaulay Honors College, CUNY, with a dual degree in Corporate Communication and Digital Design and received his MA from the New School in Media Studies. In his free time, Ray is an avid hockey player and is also restoring a 1978 Pontiac Trans AM. His goal is to eventually drive it across the country.

Lucas Suarez-Orozco

Administrative Aide

Pless Annex, Room 341

Phone: N/A

Lucas Suarez-Orozco works as a Senior Student Tech at Steinhardt Technology Services. Lucas is studying Computer Science at Hunter College. He enjoys comic books, video games and walking his dog, Lando Calrissian.

Michael Thomas

Audio Visual Technician

Pless Hall, Room 341

Phone: N/A

Michael is a Technologist with Steinhardt Technology Services. He was born and raised in Brooklyn, NY. At a young age, technology gradually became a passion for Michael. That passion led him to St. Francis College to obtain his bachelor's degree in Information Technology. Eventually, he would like to earn various certifications in the technology field, but in the meanwhile he will continue to enjoy his free time bowling, working on short media projects, random road trips, and possibly getting back into video games.

Siobhan Wilmot-Dunbar

Academic Technologist 

Email: siobhan.wilmotdunbar@nyu.edu

Pless Annex, Room 332

Phone: 212-992-7396

Siobhan Wilmot-Dunbar is an Academic Technologist within NYU Steinhardt's Academic Technology team. She earned her BA in Computer Science with a minor in Digital Design and a MsEd in Educational Technology from Pace University. Though she hasn't really developed a love for coding, Siobhan is passionate about technology's implementations, teaching others, and being creative, and she is most excited about utilizing technology to enhance the overall educational experience through creative design and innovative approaches. Siobhan's interests/hobbies include playing musical instruments, DIY &crafting, photography, murder-mysteries, and Tumblr.

Shakira Willoughby-Little

Senior Instructional Designer

Email: swl5@nyu.edu

Pless Annex, Room 332

Shakira is a Senior Instructional Designer. She has worked in higher education for a little over seven years now and has taught both face-to-face, online and hybrid courses. She has a Masters of Science Degree in Education Media Design and Technology and a Masters of Fine Arts Degree in Creative Writing. Shakira is a spoken word artist and writer. As a creative visionary, she uses her creative strengths to reimagine how we deliver online learning. Her additional interests include understanding the social impacts of gaming and our communitive connection to technology and the digital space. 

Cliff Rene

IT Specialist

Email: cliff.rene@nyu.edu

Pless Hall, Room 341

Cliff is an Information Technology Specialist at Steinhardt Technology Services. He loves helping people get the most out of technology. When he is not doing that he enjoys reading, visiting art museums and walks in the Brooklyn Botanical Garden. He is also a Trekkie! Previously he worked at Apple's Genius Bar as a senior Mac technician and technical trainer.

Jeethu Mathew

Academic Application Administrator

Email: jeethu.mathew@nyu.edu

Pless Hall, Room 332

Jeethu is an Academic Application Administrator with NYU, Steinhardt. He is a Certified Salesforce Administrator with a new found passion for Salesforce and AI technologies. Jeethu has worked in industries ranging from Fortune 100 to startups in his past Sales and Marketing career. He did his higher education in India and is now excited to be part of the Higher Education industry. He loves traveling and exploring new cuisines.

Student Technicians

Kevin Zhao

Senior Student Technician

Pless Annex, Room 341

Kevin Zhao is a Senior Student Technician at Steinhardt Technology Services. He has been working at Steinhardt for a year, helping faculty, staff, and researchers and their desktop problems. An important part of being a core student technician is mentoring and training other student techs. Kevin grew up in Pennsylvania and moved to New York three years ago. In his free time, he likes to play competitive video games and watch cheesy horror movies.

Natalia Rodriguez

Senior Student Technician

Pless Annex, Room 341

Natalia Rodriguez is a senior student technician at Steinhardt Technology Services. She is a senior majoring in Business Technology Management at NYU Tandon School of Engineering. Inthefuturesheaspires to be a technology writer and work in the financial industry as an analyst. For now, she enjoys photography and finding new restaurants around the city. XO for life.

Abdulrahman Abdalla

Student Audio Visual Technician

Pless Annex, Room 341

Abdulrahman Abdalla is an AV Student Technician at Steinhart Technology Services. He is currently a senior studying Chemical and Biomolecular Engineering at NYU Tandon School of Engineering. He has always had an interest in Chemistry and Mathematics and wishes to further this passion into the Energy and Power industry. Abdulrahman was born in Sudan but grew up in Italy and Egypt, before he came to NYU. He loves to cook and has been since the age of 14. He also enjoys producing Hip-Hop and R&B music in his free time.