Announcing Steinhardt IT Services
We are pleased to announce an exciting new resource for Steinhardt employees. Beginning today, you may email firstname.lastname@example.org for any IT related question, concern, or issue. These email requests will be routed through a ticketing system and assigned to an appropriate Steinhardt IT Support member.
Requests from departments for whom we contract with NYU ITS will be routed directly to ITS and Steinhardt IT will follow up on your behalf.
Using this new resource will benefit everyone in the following ways:
- Faculty, staff, and administrators now have clear, open communication and status updates via email throughout the life of the request
- IT Personnel can now collaborate and share knowledge in a community of their peers to more rapidly resolve issues
- IT Administrators and managers can use the historical data to make more informed training and purchase decisions for the future.
November 9, 2011