Technology
Facilities & Technology Support Services // Technology
Telephone and Voicemail Service Requests
ITS Communications & Computing Services provides telephone and voicemail service and support to the NYU community, comprising 28,000 phones, more than 19,000 voicemail boxes, 150 Automated Attendants, and 65 call centers. More about telephone services and voicemail at NYU.
You can use the Unified Request for ITS Services Form to request a new phone, new extension, change of location, long distance access code, upgrade or a new voicemail account. Most changes for department phones need to be signed by the authorized NYU Steinhardt department representative and countersigned by the Office of Administration and Finance before being submitted to ITS.
Download the Unified Request for ITS Services Form
Computers and ITS
Information Technology Services (ITS) is NYU's central organization for technology-based services for University students, faculty, staff, and administrators. ITS provides computer, network, telephone, and Internet services to the entire University. ITS connects people to people, to their work and studies, and to the information, training, and technical resources they need to achieve their goals.
ITS Client Services
ITS Client Services is the first point of contact for technology services and help from Information Technology Services.
- For help by telephone, call 212 998 3333 from 8:00 am to midnight, Monday through Friday, and from noon to midnight, Saturday and Sunday. Please be sure to ask for and record the “ticket number” that refers to your request so that the request can be easily tracked at a later date.
- For help online, visit the Ask ITS site. If you cannot find a solution there, you may submit an ITS Help Request. Just provide as many details as possible and a Client Services Center representative will respond to the email address you supply within one business day.
- For in-person help, visit the ITS Client Services Center at 10 Astor Place, 4th floor, from Monday through Friday, 9:00 am to 6:00 pm. For help with configuring your laptop computer, however, call 212 998 3333 first to make an appointment.
ITS Network & System Status alerts are found here.
Data Security. Learn best practices for safeduarding your sensitive data here.
Department Information Technology Support
Several support models for day-to-day computing help are employed by NYU Steinhardt departments, including department-level dedicated staff, student staff, or contracting with ITS for Desktop Support Services.
Facilities & Technology Support Services serves to coordinate and facilitate special requests for ITS services. Please contact Jeffrey Lane with questions.
ITS Labs and Wired Classrooms
In addition to the various small computer labs or workspaces located within Departments, several “wired” or “hands-on” computer classrooms are maintained by the ITS.
Learn more about locations and facilities maintained by ITS