Facilities & Technology Support Services
Our Mission is to provide outstanding service to NYU Steinhardt faculty and staff in the areas of facilities planning and repairs, refurbishment and renovation of School spaces, and to act as liaison with University Facilities and Construction Management (FCM). In addition, leadership and support is provided for academic and administrative use of technology, and we act as liaison with the University’s Information Technology Services (ITS).
Primary Contacts
Jeffrey Lane, Director
Phone: 212.998.5240
Fax: 212.995.3474
Email: jeffrey.lane@nyu.edu
David Wong, Assistant Director
Phone: 212.998.5074
Fax: 212.995.3474
Email: david.wong@nyu.edu
Facilities
Maintenance Services
Most day-to-day maintenance needs of administrative or faculty offices can be handled most effectively by contacting the NYU Facilities and Construction Management’s Client Services Helpline. Please do not hesitate to contact the Helpline with requests about changing light bulbs, special rubbish pick-ups, or particular cleaning requests. FCM’s Client Services Center maintains a helpful Frequently Asked Questions (FAQ) list at: www.nyu.edu/fcm/faq.htm.
Service requests may be directed to FCM via:
- Email: fcm.helpdesk@nyu.edu
- Telephone: 212.998.1001
- FCM’s on-line request form: www.nyu.edu/fcm/workrequestform.htm
When reporting a problem or placing a request, please request a “work order number” from FCM so that your request is documented and may be easily referenced at a later date.
Some requests such as requests for new shelving, office painting, or electrical work may be subject to a charge from the facilities shop. An authorized person is required to supply an account number to FCM.
In certain cases, required facilities work may be beyond the scope of capability of a department’s resources. Special requests for work may be submitted to David Wong for consideration.
Please be sure that your department administrator is aware of any requests made to FCM. If a department administrator hears of several of the same requests or complaints from within the department, the administrator can more effectively communicate the priority of the request to FCM.
If the problem is urgent such as a flooding or other environmental issue, please consider the personal safety of yourself and others around you. Report the emergency to the FCM Helpdesk immediately and to either David Wong, Jeffrey Lane, or Dean Giovannelli’s office. If you think there is a hazard, you may wish to contact NYU Public Safety as well.
Key Requests
Keys may be ordered from FCM’s Locksmith Shop by authorized department administrators.
To order keys for your office or department please click here.
Please note that each key must have a name associated with it. If you are requesting a duplicate key, please indicate the key number imprinted on the key. Please limit your requests to a maximum of five keys at a time.
Technology
Telephone and Voicemail Service Requests
ITS Communications & Computing Services provides telephone and voicemail service and support to the NYU community, comprising 28,000 phones, more than 19,000 voicemail boxes, 150 Automated Attendants, and 65 call centers. More about telephone services and voicemail at NYU.
You can use the Unified Request for ITS Services Form to request a new phone, new extension, change of location, long distance access code, upgrade or a new voicemail account. Most changes for department phones need to be signed by the authorized NYU Steinhardt department representative and countersigned by the Office of Administration and Finance before being submitted to ITS.
Download the Unified Request for ITS Services Form
Computers and ITS
Information Technology Services (ITS) is NYU's central organization for technology-based services for University students, faculty, staff, and administrators. ITS provides computer, network, telephone, and Internet services to the entire University. ITS connects people to people, to their work and studies, and to the information, training, and technical resources they need to achieve their goals.
The ITS Client Services Center is the first point of contact for technology services and help from Information Technology Services.
For help by telephone, call 212.998.3333 from 8:00 am to midnight, Monday through Friday, and from noon to midnight, Saturday and Sunday. Please be sure to ask for and record the “ticket number” that refers to your request so that the request can be easily tracked at a later date.
For help online, visit the Ask ITS site. If you cannot find a solution there, you may submit an ITS Help Request. Just provide as many details as possible and a Client Services Center representative will respond to the email address you supply within one business day.
For in-person help, visit the ITS Client Services Center at 10 Astor Place, 4th floor, from Monday through Friday, 9:00 am to 6:00 pm. For help with configuring your laptop computer, however, call 212.998.3333 first to make an appointment.
ITS Network & System Status alerts are found here.
Department Information Technology Support
Several support models for day-to-day computing help are employed by NYU Steinhardt departments, including department-level dedicated staff, student staff, or contracting with ITS for Desktop Support Services.
Facilities & Technology Support Services serves to coordinate and facilitate special requests for ITS services. Please contact Jeffrey Lane with questions.
ITS Labs and Wired Classrooms
In addition to the various small computer labs or workspaces located within Departments, several “wired” or “hands-on” computer classrooms are maintained by the ITS.
Learn more about locations and facilities maintained by ITS