Facilities
Facilities & Technology Support Services // Facilities
Maintenance Services
Most day-to-day maintenance needs of administrative or faculty offices can be handled most effectively by contacting the NYU Facilities and Construction Management’s Client Services Helpline. Please do not hesitate to contact the Helpline with requests about changing light bulbs, special rubbish pick-ups, or particular cleaning requests. FCM’s Client Services Center maintains a helpful Frequently Asked Questions (FAQ) list at: www.nyu.edu/fcm/faq.htm.
Service requests may be directed to FCM's Client Services Center via:
- Email: contactcsc@nyu.edu
- Telephone: 212 998 1001
- FCM’s on-line request form: www.nyu.edu/fcm/workrequestform.htm
When reporting a problem or placing a request, please request a “work order number” from FCM so that your request is documented and may be easily referenced at a later date.
Some requests such as requests for new shelving, office painting, or electrical work may be subject to a charge from the facilities shop. An authorized person is required to supply an account number to FCM.
In certain cases, required facilities work may be beyond the scope of capability of a department’s resources. Special requests for work may be submitted to David Wong for consideration.
Please be sure that your department administrator is aware of any requests made to FCM. If a department administrator hears of several of the same requests or complaints from within the department, the administrator can more effectively communicate the priority of the request to FCM.
If the problem is urgent call the FCM Helpdesk immediately at 212 998 1001. Then report the emergency to either David Wong or Jeffrey Lane. This might include situations such as a flooding or a dangerous structural or other environmental issue. Please consider the personal safety of yourself and others around you. If you think there is a hazard, you may wish to contact NYU Public Safety as well.
Basic Services vs. Charge-backs
Basic services are provided to maintain health and safety under conditions of "normal" building use. Click here to view a schedule of basic services.
However, FCM will generally expect clients to fund special events or circumstances beyond basic services. In order to clarify instances in which charge-backs will apply, FCM has issued this memo.
Key Requests
Keys may be ordered from FCM’s Locksmith Shop by authorized department administrators.
To order keys for your office or department please click here.
Please note that each key must have a name associated with it. If you are requesting a duplicate key, please indicate the key number imprinted on the key. Please limit your requests to a maximum of five keys at a time.